Receiving Treatment at a Clinic or a Hospital
At the reception desk, state your name, reason for the visit, and whether it is your first visit, and present your insurance card. From your second visit, present your patient card (shinsatsuken). However, since it is required to show your health insurance card every first visit of the month, you should have the card with you. Afterwards, wait until your name is called. After receiving treatment, pay your bill at the pay desk. If you are prescribed medicine, present your prescription (shohosen) at the pharmacy (usually by the hospital), and receive your medicine upon paying. Some hospitals have on-site pharmacies. In that case, your prescription is forwarded directly to the pharmacy from the hospital, so pay the combined fee and receive your medicine.
- For Benefit for High-Cost Medical Care, please consult the health insurance and pension department of your ward if you are enrolled in the National Health Insurance System or the Older Senior Citizen’s Medical System, or consult your employer if you are enrolled in another insurance plan.
- For Medical Cost Deduction, please consult your taxation office or the Tax Imposition Section of your ward office.
- Useful information on medical interpretation services can be found in Multiple language medical consultation.